companies are trying to ensure they keep as many customers as they can.A number of years ago when the global economy was in a different state than it is today, customer care training was not high on the agenda for a number of companies. Why this was I don’t really know, I can guess that to many companies losing a customer did not have the same emphasis as there always seemed to be an...

There is one common trait that many businesses share and that is a high turnover rate. This ongoing challenge makes it difficult for leaders to build a high performing department.But, with the right Recruitment Interviewing Skills training and the right people in place, the business can thrive towards success!Depending on your companies hiring practices, you may or may ...

On a recent sales training course we discussed why so many of us salespeople do not cross sell or up sell. How can we learn to develop sales techniques that will improve our prospects of increasing sales?We believe that the main difficulty faced by so many sales people is that they sell the product as opposed to selling to the needs and wants of the client. We find fro...

We understand that teaching adults is not the easiest thing in the world, many are set in their ways and do not believe their techniques require improvement. On our training courses we provide delegates with techniques in how to combat this issue. We provide below 5 tips that will provide solutions to your coaching methods;1). Make the training course formalBy formal we don’...

This may sound strange and slightly over the top BUT we believe that throughout a sales discussion you should treat your customer/client as if you were about to make a marriage proposal….we know it sounds a little ridiculous but in Sales Training we go through each individual step of a sale and truth be told the steps are similar to a proposal of marriage, let us show you;L...